Privacy Policy — How bdg88 Collects, Uses, and Protects Your Personal Data

bdg88 is an online casino and sports betting platform operating at bdg88.io and serving players located in Bangladesh. This Privacy Policy governs the collection, use, storage, sharing, and protection of personal data in connection with your use of the bdg88 website, account services, games, payment processing features, and customer support channels.

This Policy applies to all individuals who interact with the bdg88 platform, including registered account holders, individuals who have commenced but not completed registration, and visitors who browse the bdg88 website without creating an account. Where specific provisions apply only to registered players, this is stated explicitly within the relevant section.

This Privacy Policy should be read in conjunction with the bdg88 Terms & Conditions, which together form the complete agreement between you and bdg88 regarding your use of the platform. In the event of any conflict between these two documents on a data-related matter, the Privacy Policy shall prevail.

For the purposes of this Privacy Policy, the data controller responsible for the personal data of bdg88 players and website visitors is the entity operating the bdg88 platform at bdg88.io.

All data subject requests, privacy enquiries, and complaints regarding data handling by bdg88 should be directed to:

• Platform name: bdg88
• Website: bdg88.io
• Support email: [email protected]
• Support availability: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
• Response language: English

When submitting a data-related request, please include your registered username and the nature of your request in the subject line to ensure prompt routing to the appropriate team member.

bdg88 collects personal data across several categories. The specific data collected depends on the nature of your interaction with the platform — browsing without an account generates less data than maintaining a registered, verified account.

3.1 Registration Data

When you create a bdg88 account, we collect the following information:

• Full legal name
• Date of birth (for age verification — players must be 21 or older)
• Email address
• Mobile phone number
• Residential address (city, district, and postcode within Bangladesh)
• Preferred username and encrypted password

3.2 Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) requirements and process withdrawal requests, bdg88 may collect:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address documents (utility bill, bank statement, or equivalent)
• Payment method verification documents (screenshot of mobile wallet or bank account registered in your name)
• Selfie or live photograph for identity confirmation, where requested

3.3 Financial Transaction Data

• Deposit amounts, timestamps, and payment method identifiers (bKash number, Nagad number, bank account reference, etc.)
• Withdrawal requests, amounts, destination payment method details, and processing status
• Transaction reference numbers issued by the payment provider
• Account balance history and bonus credit/debit records

3.4 Gaming & Betting Activity Data

• Game session records including games played, bet amounts, outcomes, and session duration
• Sports betting history including markets selected, stakes, odds, and settlement outcomes
• Bonus usage records and wagering requirement progress
• Responsible gaming settings you have configured (deposit limits, session reminders, self-exclusion status)

3.5 Technical & Device Data

• IP address at the time of registration, login, and transaction
• Device type, operating system, and browser version
• Session timestamps and platform access logs
• Geolocation data (country and approximate region, derived from IP address)
• Cookie identifiers and session tokens (see Section 8)

3.6 Communication Data

• Content of support enquiries submitted to bdg88 via email
• Records of support interactions, including ticket numbers and resolution notes
• Marketing preference records (opt-in or opt-out status for promotional communications)

bdg88 collects personal data through the following channels and mechanisms:

• Direct submission: Information you provide voluntarily during registration, KYC document upload, deposit and withdrawal flows, and support communications.
• Automated collection: Technical data collected automatically when you visit or use the bdg88 platform, including IP address, device fingerprint, session logs, and cookie data.
• Payment provider data: Transaction confirmation data received from payment providers including bKash, Nagad, Rocket, Upay, and partner banks following a deposit or withdrawal event.
• Game provider data: Game session and outcome data relayed from third-party game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to bdg88's account management system in real time.
• Identity verification services: Where bdg88 uses third-party KYC verification tools to cross-reference submitted identity documents, a confirmation result (pass/fail/refer) is received from that service and recorded against your account.

Every data processing activity conducted by bdg88 rests on one of the following legal bases:

• Contractual necessity: Processing required to deliver the services you have agreed to receive under the bdg88 Terms & Conditions — including account management, game access, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable legal requirements, including age verification, fraud prevention, anti-money laundering checks, and record-keeping obligations.
• Legitimate interests: Processing carried out in pursuit of bdg88's legitimate business interests — including platform security monitoring, fraud detection, technical infrastructure management, and service quality improvement — provided such interests do not override your fundamental rights.
• Consent: Processing activities for which bdg88 seeks your explicit consent, principally the sending of promotional communications and marketing emails. You may withdraw consent for marketing communications at any time by contacting support at [email protected].

Where processing is based on legitimate interests, bdg88 has conducted internal assessments to confirm that the relevant processing activity does not disproportionately interfere with your privacy rights.

The personal data collected by bdg88 is used for the following defined purposes:

• Account creation and management: To register your account, authenticate your identity at login, maintain your account balance, and process responsible gaming settings.
• Age and identity verification: To confirm that you meet the mandatory minimum age requirement of 21 years before granting access to real-money games and processing withdrawal requests.
• Payment processing: To process deposit instructions and withdrawal requests via bKash, Nagad, Rocket, Upay, and partner banks; to maintain accurate transaction records; and to resolve payment discrepancies.
• Game delivery: To record and settle game bets, calculate winnings and bonus progression, and display accurate account balance information in real time.
• Fraud prevention and security: To detect and investigate suspicious account activity, multi-accounting, fraudulent deposit patterns, bonus abuse, and unauthorised access attempts.
• Responsible gaming: To monitor gaming behaviour for indicators of problematic play, to enforce deposit limits and self-exclusion decisions you have set, and to communicate responsible gaming information where appropriate.
• Customer support: To respond to and resolve your support enquiries, account queries, and formal complaints in a timely manner.
• Platform improvement: To analyse aggregate, anonymised usage data for the purpose of improving platform performance, game selection, and the overall player experience.
• Marketing communications: Where you have opted in, to send you information about bdg88 promotions, seasonal offers (Eid, Pohela Boishakh, BPL cricket season), and bonus opportunities. You may opt out at any time.
• Legal and compliance obligations: To respond to lawful requests from regulatory or law enforcement authorities, to fulfil record-keeping requirements, and to defend bdg88 in the event of legal proceedings.

bdg88 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except in the context of fraud detection systems that flag accounts for human investigation.

bdg88 does not sell, rent, or trade your personal data to third parties. Personal data is shared only in the following strictly defined circumstances:

• Payment service providers: Transaction data is shared with payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) solely for the purpose of executing the specific deposit or withdrawal transaction you have initiated.
• Game studios: Your account identifier (not your full personal details) is passed to third-party game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) to facilitate real-time game session management and bet settlement.
• Identity verification services: Where a third-party KYC service is used to verify identity documents, the minimum necessary data (document image and registration details) is shared with that provider solely for verification purposes. The provider is contractually obligated to handle this data securely and not to repurpose it.
• Fraud prevention and security partners: Aggregated or pseudonymised technical data may be shared with security service providers to support fraud detection, bot prevention, and platform integrity monitoring.
• Legal and regulatory authorities: bdg88 will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by a valid legal instrument. bdg88 will not disclose more data than is strictly required by the relevant legal demand.
• Business transfers: In the event of a merger, acquisition, or transfer of the bdg88 business or its assets, player data may be transferred to the successor entity. Players will be notified of such a transfer and of any resulting changes to this Privacy Policy prior to the transfer taking effect.

bdg88 uses cookies and similar tracking technologies to deliver a functional, secure, and personalised platform experience. A cookie is a small text file stored on your device when you visit a website. The following cookie categories are used by bdg88:

• Strictly necessary cookies: Essential for the operation of the bdg88 platform. These include session authentication tokens, security cookies, and load-balancing identifiers. The platform cannot function correctly without these cookies. No consent is required for their use.
• Functional cookies: Store your platform preferences, such as display settings and responsible gaming configuration, so that they are retained across sessions.
• Analytics cookies: Collect anonymised, aggregated data about how players navigate and use the bdg88 platform. This data is used to identify performance issues and to improve the platform. Analytics data does not identify individual players.
• Security and fraud prevention cookies: Help bdg88 identify suspicious activity patterns, detect bot traffic, and prevent unauthorised access attempts.

bdg88 does not use third-party advertising cookies or behavioural targeting cookies that track your activity across external websites.

You may manage cookie settings through your browser's privacy controls. Disabling strictly necessary cookies may impair the functionality of the bdg88 platform and prevent you from accessing certain features including account login and payment processing.

bdg88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and operational obligations. The following retention schedule applies:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with bdg88's internal data lifecycle procedures. Anonymised or aggregated data that cannot be used to identify any individual may be retained indefinitely for statistical and platform improvement purposes.

bdg88 implements a layered approach to data security, combining technical controls, organisational procedures, and access management policies to protect your personal data against unauthorised access, accidental loss, and malicious interference.

• Encryption in transit: All data transmitted between your device and bdg88 servers is encrypted using 256-bit SSL/TLS technology. This applies across all platform pages without exception.
• Encryption at rest: Sensitive personal data fields, including KYC document files and payment method identifiers, are encrypted when stored on bdg88 infrastructure.
• Access controls: Access to personal data held by bdg88 is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to periodic review.
• Intrusion detection: bdg88's technical infrastructure is monitored continuously for suspicious access patterns, denial-of-service attempts, and indicators of data exfiltration.
• Vendor security standards: Third-party service providers who process personal data on behalf of bdg88 (payment processors, KYC services, game studios) are contractually required to maintain security standards commensurate with those applied by bdg88.
• Password security: Player passwords are stored using industry-standard cryptographic hashing. bdg88 never stores plaintext passwords. You are responsible for maintaining the confidentiality of your own credentials and must not share them with any third party.

While bdg88 takes all reasonable measures to protect your personal data, no system is entirely immune to risk. In the event of a data security incident that is likely to result in a significant risk to your rights, bdg88 will notify affected players without undue delay and take immediate remediation steps.

As a data subject whose personal data is processed by bdg88, you hold the following rights with respect to your personal data:

• Right of access: You have the right to request a copy of the personal data bdg88 holds about you, together with information about how that data is being used and on what legal basis.
• Right to rectification: If any personal data held by bdg88 is inaccurate or incomplete, you have the right to request that it be corrected. For minor corrections such as address updates, you may also update certain details directly within your account settings.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. This right is subject to bdg88's legal retention obligations — data that must be retained to comply with financial record-keeping or fraud prevention requirements cannot be deleted on request during the applicable retention period.
• Right to restriction of processing: You may request that bdg88 restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of the data is being resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on bdg88's legitimate interests. bdg88 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where processing is based on your consent (principally marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, submit a written request to [email protected] with the subject line "Data Subject Request". Please include your registered username and a clear description of the right you wish to exercise. bdg88 will acknowledge your request promptly and respond within a reasonable timeframe, and no later than 30 days from receipt of a valid, complete request.

The bdg88 platform is strictly intended for adults aged 21 years and above. bdg88 does not knowingly collect, store, or process personal data belonging to individuals under the age of 21. Registration by minors is strictly prohibited under the bdg88 Terms & Conditions.

During the account registration process, all applicants are required to confirm that they are aged 21 or above. Where bdg88 has reasonable grounds to suspect that an account holder may be under the age of 21, the account will be suspended pending identity and age verification. If verification confirms that the account holder is a minor, the account will be permanently closed, any deposited funds will be returned via the original payment method, and all personal data associated with the account will be deleted promptly, subject only to any mandatory retention obligations.

If you believe that a minor has registered on the bdg88 platform, or if you are a parent or guardian who has become aware that your child has provided personal data to bdg88, please contact [email protected] immediately. bdg88 will investigate and take appropriate action without undue delay.

For guidance on parental controls and blocking access to online gambling platforms, we encourage parents and guardians to explore internet filtering tools available for devices used by minors in Bangladesh.

The bdg88 platform may, on occasion, reference or display content associated with third-party service providers such as game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and payment partners (bKash, Nagad, Rocket, Upay). While bdg88 carefully selects its partners, we do not control the privacy practices of third-party entities.

Where your interaction with a third-party service (for example, initiating a bKash payment) redirects you to or causes data to be processed by that third party's systems, your data will be subject to that third party's own privacy policy. bdg88 accepts no responsibility for the privacy practices, data handling procedures, or security standards of third-party entities.

bdg88 encourages all players to review the privacy policies of payment providers and any other third-party services they interact with in connection with their bdg88 account activity.

bdg88 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in data processing practices, applicable legal requirements, platform features, or operational procedures. The most current version of the Privacy Policy will always be published at bdg88.io/privacy-policy, accompanied by an updated effective date at the top of the document.

• Material changes to this Privacy Policy — particularly those that expand the categories of data collected, introduce new data sharing arrangements, or alter your rights as a data subject — will be communicated to registered players via email notification or a prominent in-platform notice at least fourteen (14) days before the amended policy takes effect, where operationally practicable.
• Your continued use of the bdg88 platform after the effective date of any amendment constitutes your acknowledgement of and agreement to the revised Privacy Policy.
• If you do not agree with the revised Privacy Policy, you must cease using the bdg88 platform and may close your account by contacting [email protected]. Upon account closure, data will be handled in accordance with the retention schedule set out in Section 9.
• bdg88 recommends that you review this page periodically to remain informed of any updates. The effective date displayed at the top of this document will always reflect when the most recent version was published.

For all privacy-related enquiries, data subject requests, or complaints regarding bdg88's handling of your personal data, please contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: "Data Subject Request — [Your Username]"
• Subject line for privacy complaints: "Privacy Complaint — [Your Username]"
• Availability: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
• Response time: Acknowledgement within 2 business days; full response within 30 days for data subject requests
• Language: English support for all players across Bangladesh

bdg88 is committed to resolving all privacy concerns transparently and in good faith. If you believe your data subject rights have not been respected, please contact us in the first instance so that we can investigate and address your concern directly. We take all privacy complaints seriously and aim to reach a fair resolution promptly.

Players located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh are equally entitled to the rights and protections described in this Privacy Policy.